Terms & Conditions

Booking

Any reservation, ticket, ancillary service, or related travel arrangement issued or coordinated by Flipo on behalf of the Client.

Carrier

The airline or other transport provider responsible for performing the travel covered by a Booking.

Client

The legal entity entering into these Terms with Flipo and on whose behalf Bookings are made.

Fees

Service fees charged by Flipo for handling, issuing, changing, cancelling, refunding, or otherwise servicing a Booking, as separately notified to the Client.

Force Majeure

Any event beyond the reasonable control of a party, as further described in section 11.

GDS

Global distribution system or any equivalent technology platform used to source, issue, and service airline inventory.

Services

The B2B aviation desk services described in section 2.

Traveller

The individual named on a Booking who is intended to consume the travel service.

Flipo operates a dedicated B2B aviation desk. Our Services typically include:

• airline ticket quotations, issuance, and reissue;
• schedule changes, voluntary changes, and rebookings;
• cancellation and refund processing;
• handling of involuntary disruption events such as schedule changes, delays, cancellations, and overbooking;
• coordination of ancillary services (seat selection, baggage, special assistance) where the Carrier permits.

Flipo acts as an intermediary between the Client and the relevant Carrier, GDS, and other third-party providers. We are not a Carrier and do not operate flights. Unless expressly agreed in writing, we do not act as a package travel organiser or a tour operator within the meaning of EU Directive (EU) 2015/2302.

The Services are intended for use by businesses and other legal entities established in the EU or otherwise contracting on a commercial basis. The individual instructing Flipo represents that they are at least 18 years old and duly authorised to bind the Client.

The Client is responsible for ensuring that only authorised representatives request Bookings on its behalf and that any internal travel policies are communicated to Flipo when relevant.

Quotations issued by Flipo are indicative until the relevant ticket is actually issued by the Carrier or GDS. Fares, taxes, fees, surcharges, seat availability, and fare rules may change at any time prior to ticketing and are not guaranteed.

A Booking is considered confirmed only when:

• Flipo has received the Client's written instruction to issue;
• full payment for the ticket and applicable Fees has been received in cleared funds; and
• the Carrier or GDS has successfully issued the ticket and returned a valid record locator (PNR).

The Client is responsible for verifying all booking details (names, dates, routings, travel documents) immediately upon receipt and notifying Flipo of any discrepancy without delay.

The price of a Booking consists of (a) the Carrier fare, taxes, and surcharges, and (b) Flipo's service Fees. Fees are charged per transaction (issuance, change, refund, complex re-routing, after-hours support, etc.) and are notified to the Client before ticketing.

Unless otherwise agreed, invoices are issued in EUR and are payable on the terms stated on the invoice. Failure to pay on time may result in suspension of Services, cancellation of pending Bookings, and recovery of reasonable costs, including statutory late-payment interest under Directive 2011/7/EU on combating late payment in commercial transactions.

Fees are non-refundable once the related work has been performed, even if the underlying Carrier ticket is refundable.

Every ticket is subject to the fare rules, conditions of carriage, and tariffs of the issuing Carrier, as well as to applicable international conventions (including the Montreal Convention 1999 for international carriage by air). Those Carrier terms govern matters such as baggage, denied boarding, liability for delay or damage, name changes, and refund eligibility.

Flipo's Services do not extend, modify, or replace Carrier terms. Where Carrier terms restrict or prohibit changes, refunds, or name corrections, Flipo cannot override those restrictions.

Requests to change or cancel a Booking must be sent to Flipo in writing and during agreed service hours. Where the request is actioned outside the agreed hours, additional Fees may apply.

Any Carrier-imposed penalty, fare difference, or tax recalculation is passed through to the Client at cost. A Flipo handling Fee applies in addition to the Carrier charges.

Changes and cancellations are only effective once Flipo has confirmed the new status of the Booking in writing.

Refund eligibility, amount, and timing are determined by the Carrier's fare rules. Flipo submits eligible refund requests on the Client's behalf but cannot guarantee the amount the Carrier will release. Typical Carrier processing times range from 4 to 12 weeks; some Carriers take longer.

Refunds are returned to the Client once Flipo has actually received the funds from the Carrier or settlement system. Service Fees and any non-refundable taxes or surcharges retained by the Carrier will be deducted.

The Client and each Traveller are solely responsible for holding valid passports, visas, residence permits, health certificates, vaccinations, and any other documents required by the countries of departure, transit, and arrival. Document requirements can change at short notice and should be verified directly with the relevant authorities.

Flipo accepts no liability for refused boarding, denied entry, or other losses arising from missing, incorrect, or expired travel documents, or from information provided by the Client that turns out to be inaccurate.

When a Carrier changes, delays, cancels, or denies boarding for a flight covered by a Booking, Flipo will assist the Client in identifying alternatives and submitting any applicable claims.

Statutory passenger rights — including those under Regulation (EC) No 261/2004 for flights departing from or arriving in the EU — sit with the operating Carrier. Compensation, care, and re-routing obligations are owed by the Carrier, not by Flipo. Our role is limited to coordination, communication, and the handling Services described in section 2.

Neither party is liable for failure or delay in performing its obligations to the extent caused by events beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, strikes, epidemics, pandemics, airspace closures, government action, sanctions, fuel shortages, large-scale system outages, and Carrier insolvency.

The affected party will notify the other promptly and use reasonable efforts to mitigate the impact. Obligations that cannot be performed due to Force Majeure are suspended for the duration of the event.

To the maximum extent permitted by applicable law, Flipo's aggregate liability arising out of or in connection with a Booking is limited to the total amount of Service Fees actually paid by the Client to Flipo for that specific Booking.

Flipo is not liable for any indirect, incidental, special, or consequential losses, including but not limited to loss of profit, loss of revenue, loss of business opportunity, loss of goodwill, or loss of data.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under mandatory provisions of applicable law (including liability for fraud or for death or personal injury caused by negligence).

The Client agrees to indemnify and hold Flipo harmless against any third-party claim, loss, damage, cost, or expense (including reasonable legal fees) arising from:

• inaccurate or incomplete information provided by the Client or Traveller;
• breach of these Terms or of any Carrier fare rule by the Client or Traveller;
• fraudulent, unlawful, or abusive use of the Services.

Both parties will treat as confidential any non-public commercial terms, pricing, and operational information exchanged in connection with the Services, and will share such information only with personnel and providers who need it to deliver the Services.

Personal data processed by Flipo in connection with the Services is handled in accordance with Regulation (EU) 2016/679 (GDPR) and described in our Privacy Policy.

All content on the Flipo website, including text, layout, graphics, logos, and brand elements, is owned by Flipo or its licensors and is protected by applicable intellectual property laws. No right or licence is granted by these Terms other than the right to use the Services as intended.

These Terms apply for as long as the Client uses the Services. Either party may terminate the business relationship for convenience by written notice; termination does not affect rights and obligations that arose before the termination date.

Flipo may suspend or terminate the Services with immediate effect in the event of non-payment, material breach of these Terms, or suspected fraudulent or unlawful activity. Tickets already issued remain governed by the relevant Carrier terms.

These Terms are governed by the laws of the EU Member State in which Flipo is established, without regard to its conflict-of-laws rules.

The parties will first attempt to resolve any dispute through good-faith negotiation. If a dispute cannot be resolved within a reasonable period, it will be submitted to the exclusive jurisdiction of the competent courts of Flipo's place of establishment, without prejudice to any mandatory rules of EU law.

Flipo may amend these Terms from time to time. The updated version will be posted on our website with a new "Last updated" date and applies to all Bookings made after that date. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

Questions about these Terms can be sent to hello@flipotickets.com.